Refund policy

Last updated: October 23, 2026

At My Store, we pride ourselves on delivering heartfelt, heirloom-quality gifts designed to create lasting memories. Because all of our products are personalized and made-to-order, we protect our customers with our dedicated Free Remake Guarantee.

1. Custom & Personalized Items (Final Sale)

Every piece at My Store (including jewelry, acrylic keepsakes, blankets, mugs, drinkware, and wall art) is individually crafted, printed, engraved, and assembled upon customer order. Because each item features custom artwork, personalized names, or individualized designs, items cannot be restocked or resold.

Buyer's Remorse / Change of Mind: Custom made-to-order items are Final Sale and cannot be returned or refunded for change of mind or accidental orders once production has begun.

Cancellations: If you need to cancel an order, please email donaldmanieri@yahoo.com within 2 hours of placement. Once production or printing has commenced, orders can no longer be canceled.

2. Free Remake & Replacement Guarantee

We stand 100% behind the craftsmanship of our products. If your order arrives with any defect, damage, or printing error, we will gladly manufacture and ship a brand-new replacement at zero additional charge:

USA Orders: Claims accepted within 30 days of delivery.
International Orders: Claims accepted within 55 days of delivery.

We provide full replacements for:

Items arriving damaged, cracked, broken, or scratched during transit.
Flawed printing, blurred graphics, or engraving errors.
The incorrect product, size, or design received.
Material manufacturing flaws.

No need to mail items back: You do not need to mail damaged or defective items back to our warehouse. Clear photo verification is all we require to process your free remake.

3. How to Request a Free Remake

Contact us at donaldmanieri@yahoo.com within the eligible claim window (30 days US / 55 days International).
Include your Order Number and a brief description of the issue.
Attach clear photos showing:
- The defective or damaged item.
- The shipping packaging and label.

Our support team will review your photos within 24 business hours and expedite a fresh replacement into production.

4. Non-Returnable Items

Personalized print-on-demand items (protected by our Free Remake Guarantee for defects/damage).
Digital gift cards and promotional codes.
Packages delivered to an incorrect shipping address entered by the customer.

5. Refunds (Exceptions Only)

Because each piece is made-to-order, remakes are our primary method of resolution. If a product cannot be remade (for example, if a specific style or base product has been permanently retired), a full refund will be issued to your original payment method within 5 to 10 business days.